Frequently Asked Questions

What must be prepared to access Rucikanet?

A computer device that has been connected to an internet connection

• A browser (a program to access the internet) such as: Internet Explorer version 7 and above, Mozilla Firefox, Opera, etc.

Why are there many images on my website that do not appear?
  • Is your browser integrated with the flash player?
  • If not, you can download it at the website address http://www.adobe.com/ap/products/flashplayer
  • If you have installed the flash player but you still cannot see some images, try updating your flash player
How can I contact Rucika through this website?
  • You can contact us via email on the contact us page
  • Click the Rucika SIGAP icon located on the home page to chat directly with our customer care
  • Leave a message in our guest book on the guest book page
What must I prepare to use customer care facilities?
  • You do not need to register anything to be able to deal directly with our customer care
  • You only need to enter your personal data in the column provided (your personal data will not be published)
  • You can connect with customers our care as long as our customer care is online
Why can't I open the product brochure?
  • Can your computer open files with pdf extension?
  • If not, then you will not be able to open our product brochure
  • To be able to open it you must have a pdf reader program such as adobe reader (http://get.adobe.com/reader/)
Where can I see and request a price list for Rucika's products?
  • Select the desired product, price list can be seen below the product description
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